What is RelayHealth^®?
RelayHealth^® is a Web-based service through which Dr. Cohan and his established patients (i.e. people who have already had an office visit with Dr. Cohan) can communicate online securely about non-urgent healthcare matters.

Through RelayHealth^®, you can consult Dr. Cohan about specific health symptoms (we call this a “webVisit” consultation), request a prescription refill, request appointments, receive lab or test results, access health education information, and more.

Click here to visit RelayHealth^®

What computer hardware/software do I need to use the RelayHealth^® service
RelayHealth^® requires only a connection to the Internet and a Web browser. RelayHealth^® supports:
• Microsoft Internet Explorer 7 on Windows XP and higher
• Firefox 2.x on Windows XP and higher
• Safari 2.x on Mac OS 10.4 and higher

Is the RelayHealth service secure?
With highly secure, built-in 128-bit, secure-socket layer encryption technology, RelayHealth^® protects the privacy and confidentiality of personal information transmitted through its doctor-patient messaging service. Only you, Dr. Cohan, and Dr. Cohan’s authorized staff can read your RelayHealth messages.

How is RelayHealth^® different than regular e-mail?
RelayHealth messages differ from regular e-mail messages in that they are securely and confidentially transmitted and structured to the specific needs of doctor-patient interaction. Also, unlike e-mail — which relies on multiple file servers distributed across the Internet — RelayHealth^® uses a single, centrally managed, secure database which ensures that messages cannot be intercepted, deleted, copied, or altered in any way.

Will I be assigned a RelayHealth^® e-mail address? How will I know if I have a message waiting for me at RelayHealth?
As a RelayHealth^® user, you aren't assigned an e-mail address. Rather, you'll access the secure RelayHealth^® service by typing the RelayHealth^® URL into your Web browser and signing in to your password-protected RelayHealth^® account. When a message is delivered to your RelayHealth^® Inbox, you're immediately notified via e-mail (this notice is sent to the e-mail address you provided when registering) and provided a convenient link to RelayHealth^® so you can quickly access your waiting message.

Click here to visit RelayHealth^®

Is there a fee for this service?
No. Neither Dr. Cohan nor RelayHealth charges you to access or use the RelayHealth^® service. IN addition, Dr. Cohan doesn’t charge his patients for routine messages — like simple questions, appointment requests or medication refill requests.

However, if you have a NEW, non-urgent medical issue that can be handled online and would like to have a “virtual office visit” – a detailed email exchange called a “webVisit” -- Dr. Cohan DOES charge a fee for this online webVisit consultation. You will always be notified in advance of any webVisit charges and you may choose to accept them or just call the office for an appointment instead.

How do I send a message to Dr. Cohan using RelayHealth^®?
Once you successfully register with RelayHealth^® and Dr. Cohan agrees to communicate with you through the service, easy-to-use, structured templates allow you to consult Dr. Cohan about specific health symptoms (a “webVisit” consultation), request a prescription refill, request appointments, receive lab or test results, ask a simple question, or access health education information.

Who can view the messages I send using RelayHealth^®?
Only you, Dr. Cohan, and Dr. Cohan’s authorized staff can view your RelayHealth^® messages. Members of Dr. Cohan’s staff  may be qualified to respond, or prepare responses, just as they would during an office visit or telephone call. Messages are never stored anywhere but on the secure RelayHealth^® server, and they cannot be read en route, deleted, copied, or altered in any way.

How do I know the message I get back is from my doctor?
All members of RelayHealth^®, doctors included, are required to create and enter a secure Sign In name and password to access the service. In addition, RelayHealth^® requires doctors to submit their medical credentials for verification. When Dr. Cohan replies to your message, his name will appear in the "Sender" field of the message. Should a member of Dr. Cohan’s authorized staff respond to your message, that person's name — as well as Dr. Cohan’s name — will appear in the "Sender" field of the message you receive. These are just some of the ways we guarantee your privacy and security.

Click here to visit RelayHealth^®

What exactly is a webVisit^®?
A webVisit^® is an online consultation between a doctor and an established patient about a non-urgent healthcare matter. When conducting a webVisit, RelayHealth^® guides you through an interactive interview process appropriate for your specific symptoms, and then builds a succinct message to Dr. Cohan based upon the answers you provide.

What if I forget my password?
If you register for RelayHealth^® and forget your password, you can simply click the "Forgot your Sign In Name or Password?" link below the Sign In box on the Sign In page. If you know either your sign in name or your password, we can provide you with the missing piece of information immediately. If you have forgotten both your sign in name and your password, you'll be directed to RelayHealth^® Customer Support for assistance.

As a user, do I have to enter my health information in the Health Record section of RelayHealth^®? Who has access to my RelayHealth^® Health Record? Who can change my Health Record?
Only you, Dr. Cohan, and Dr. Cohan’s authorized staff have access to your RelayHealth^® Health Record. And you can see who has accessed this medical information at any time. Completing a RelayHealth^® Health Record is not required; however, keeping accurate records of your health habits, medications, allergies, and medical conditions supplies helpful information to Dr. Cohan. Dr. Cohan may use this information to help diagnose your symptoms, or to forward relevant preventive care and educational information to you. Dr. Cohan can modify your Health Record to reflect a recent diagnosis or a new medication.

What if I need help?
With RelayHealth^®, you enjoy 24/7 toll-free phone and e-mail support. During normal business hours (6:00 AM to 5:30 PM Pacific Time), RelayHealth Customer Support representatives are accessible by phone or e-mail. Voice or e-mail messages left after normal business hours automatically page an on-call Customer Support representative, who responds within one hour.

Click here to visit RelayHealth^®